I have a good credit rating, good income and a solid credit history. Prosper made me feel like some kind of criminal and wasted so much of my time. After going through over 3-weeks of their loan process (and this is after they so-called pre-approved me); I heard nothing from them. So I call to find out what the status of the loan is. I was told it’s not approved. I asked why and they informed me they can’t tell me. I asked to talk with a supervisor because I felt that after all this wasted time, the least they can do is inform me of why they denied me the loan. After being transferred about 4 times, I’m connected with this rude supervisor claiming they could not verify me as an individual. Really?? His whole mannerism was like I was some kind of con artist. I requested more details on what he was talking about. He stated he’ll send it to me in five days then hung up on me. Their customer service, communication and feedback is HORRIBLE! You would get better treatment from a loan shark in a back alley.
PROUD.REVIEWS OFFICIAL FOLLOW-UP: We’ve made several attempts and gave Prosper.com an opportunity to respond to your issue. They chose not to respond and did not provide a reason why they denied your loan.